If cancelled or modified up to 60 days prior arrival, no fees will be charged. If cancelled or modified up to 14 days prior arrival, 80 percent of the total amount will be charged. If cancelled or modified less than 14 days prior arrival or in case of no-show, the 90 % of whole amount will be charged. In case of earlier departure only local tax will be refunded! Prepayment: 40 % of the total amount may be transferred to our bank account until 5 days after booking latest do fix the reservation (free of any bank charges).
In case of border or hotel closure or a lockdown we offer 2 possibilities
1) You can change your reservation to another date/period free of charge. And your prepayment will be used to fix the new reservation.
2) You can cancel your reservation free of charge and we transfer your prepayment back to your bank account. (We would need your IBAN and BIC Code for that procedure.)
COVID-19 cancellation policy valid until beginning of October 2021:
cancellation until 8 days prior arrival – free of charge;
cancellation from 7 days prior arrival 90% cancellation fee!
advance payment: 40 % of the total amount is due within 5 days after booking completion. (bank transfer, – free of any charges or fees)
The remaining amount has to be paid either until 2 days prior arrival by bank transfer (free of any fees or charges), or it has to be paid in cash directly upon arrival! Please note we do not accept any bank-, debit-, or credit cards!
All other not above mentioned policies correspond to regulations of general terms and conditions for the hotel industry 2006: >>Download as pdf
Much is uncertain in times like these. But we want you to feel safe.
We have therefore relaxed our cancellation conditions for your summer holiday 2021. You can cancel free of charge up to 31 days before arrival. 29 to 14 days before arrival the cancellation fee is 40%, 13 to 8 days before arrival 70%, within the last 7 days before arrival or in the case of early departure 90% of the booking value.
But what, if you cannot take your well-deserved vacation because you are sick yourself, have tested positive for Covid or have to be quarantined because of a relative in the same household?
Travel insurance bookable at our homepage: >>Europäische Reiseversicherung
Please note that these general conditions, especially with regard to Covid-19, can change quickly and without prior notice! We therefore recommend that you inform yourself about the current conditions before taking out insurance from our partner, European Travel Insurance.